Privacy Policy
By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those chan
If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, please contact us.
1. Introduction:
1.1 We are EggRider Ltd. We respect your privacy and private life, but sometimes we need your Personal Data. In this privacy policy, we explain which data we use and how we save, protect and process these data. This privacy policy applies to the use of:
1.1.1 our websites www.eggrider.com and shop.eggrider.com (the “Sites"),
1.1.2 The services that we offer (the "Services"), for example, the selling of EggRider displays, and e-bike spare parts.
1.1.3 the EggRider app (the "App"),
1.1.4 The Sites, Services and the App together are referred to as our “Platform”.
1.2 We comply with the General Data Protection Regulation (the "Relevant Legislation")
1.3 If you are younger than 16 years old, you cannot use our Sites, Services and App without the permission of your parents or legal guardian.
2. Personal data
2.1 To offer our Sites, Services and App we process Personal Data and Non Personal Data. "Personal Data" means any information relating to an identified or identifiable natural person as defined in the Relevant Legislation.
2.2 “Non- Personal Data” is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity.
3. Lawful basis
3.1 We can collect and process your data at various moments, for example when you visit our Sites, create an account via our Sites for example for making a purchase, use our Services, install and use our App feature, or when you contact us. The lawful basis for our processing can be:
3.1.1 the necessity to carry out the agreement between you and us,
3.1.2 compliance with legal obligations,
3.1.3 your consent,
3.1.4 our legitimate interests or the legitimate interests of a third party,
3.1.5 a legal requirement to share Personal Data.
4. What data do we collect and process and how do we use your data?
4.1 When you use our Platform, we need the following contact data. We need these data for your interactions with EggRider via digital/electronic tools such as e-mail or telephone; for example to process your order efficiently and correctly, to connect you to your bike, for pre and post sale services, for the use of your account, to improve our services, for marketing purposes, and for any other business/commercial purposes:
4.1.1 your name
4.1.2 your address
4.1.3 your shipping address
4.1.4 your phone number
4.1.5 your email address
4.1.6 your IP-address
4.1.7 your payment details
4.1.8 your username and password
4.1.9 your reference number
4.2 For some orders (for example, for our B2B partners) we also need:
4.2.1 company name
4.2.2 date of birth
4.2.3 IBAN number
4.3 We may also collect and process the following Non-Personal Data if you use our Platform:
4.3.1 the type of your browser
4.3.2 the operating system that you use
4.3.3 the internet service provider
4.3.4 website behaviour
4.4 We may also collect and process the following Non-Personal Data if you use our App. We use these data to provide support and improve our services:
4.4.1 operating system & version
4.4.2 type of device
4.4.3 app version
4.4.4 firmware version
4.4.5 display/mobile app settings e.g. speed Limit, total distance, battery level.
4.5 After your explicit consent, you allow the App to access Bluetooth and GPS data (each also called location data). The App allows you to use Bluetooth data locally on your phone. The App does not share the location data with third parties.
4.6 After your explicit consent, you allow the App to collect and process Non-personal Bike event data from your bicycle, e.g. Distance, Speed, Battery level, Boost Behaviour, when you are using our Rides feature. We use these data to execute the feature, provide support, improve our services and products and for marketing purposes. The App does not share the Bike event data with third parties.
4.7 After your explicit consent, you allow the App or the display, or both, to use location data for explicitly specified features. The App does not share the location data with third parties. EggRider may collect the location data on its servers and use it for the execution of the feature.
5. Form completion & market research
5.1 We may ask you to participate in market research. In that case, we shall use your data for that market research. We do not sell, trade or share your answers with others or make them publicly available.
5.2 We might request you to complete a form, such as the compatibility form, to address issues you've raised to the EggRider Support team. Rest assured, this information is solely used to better assist you and is not shared with any third parties.
6. Security
6.1 We observe reasonable procedures to prevent unauthorized access to, and the misuse of, Personal Data.
6.2 We use appropriate business systems and procedures to protect and safeguard the Personal Data you give us. We also use security procedures and technical and physical restrictions for accessing and using the Personal Data on our servers. Only authorised personnel are permitted to access Personal Data in the course of their work.
7. How long do we store your Personal Data?
7.1 We will not retain your Personal Data longer than is legally allowed, and only as long as is necessary to enable you to use our Platform, including maintaining the online user account if created), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All Personal Data we retain will be subject to this Privacy Policy.
8. With whom do we share your Personal Data?
8.1 Processors and other business partners. We may share your Personal Data with Processors, within the meaning of the Relevant Legislation. We may also share Personal Data with third parties who are not processors, as per contractual obligation, for example, other Controllers who provide services connected to the use of our Platform. With these parties, we make clear agreements about the use and protection of Personal Data. We may share your Personal Data for example with IT service providers, marketing analytics, advertising platforms, payment platforms, cloud based data warehousing, lease companies and consumer review platforms. They will, for example, store and visualise data, process transactions, and perform marketing activities.
8.2 Others, with your consent. We may ask for your voluntary participation in online or offline communication about EggRider, for marketing or informational purposes.
9. Links
You may find links to external sources on our Website. We do not control the content on these websites and are not responsible for the content or the privacy protection of these websites. We advise you to read the privacy policies of those websites.
10. Cookies
10.1 EggRider Ltd uses client-side browser storage like cookies. Cookies are text files that your device or browser stores when you visit our website. EggRider can also use techniques similar to cookies, such as tracking pixels, flash cookies, Java scripts, tags and web beacons. We classify all these techniques under the term Cookies.
10.2 Cookies are used to send data from a server to your device or browser for the purpose of being stored. On a subsequent visit, this data is sent back to the server. This way the server can recognize your device or browser. For general website analytics, we use Google, Facebook & Hotjar.
10.3 Cookies can be essential for the operation of our Sites, make sure that you can visit our Sites safely and track bugs and errors at our Website. We may use cookies to improve your user experience on our Sites.
10.4 By storing cookies we make sure that, for example:
10.4.1 your items are kept in the shopping cart
10.4.2 you are logged in and be able to shop without hindrance
10.4.4 you shop safely at EggRider Web Shop
10.4.5 the Website works efficiently
10.4.6 we can test improvements
10.5 You can change your cookie settings in your browser if you don't want cookies to be sent to your device. Please note that some Website features or services of our Sites may not function properly without cookies.
10.6 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
10.7 Any changes we may make to our cookie policy in the future will be posted on this page.
11. Your rights under GDPR
11.1 You have the following rights:
11.1.1 you may request access to the Personal Data we process about you;
11.1.2 you may request us to correct, update, shield or delete your personal information in our records;
11.1.3 you may request a copy of the Personal Data we have processed about you. We can - on your request - send this copy to another party, so you don't have to send the Personal Data yourself;
11.1.4 you may file a complaint against processing your Personal Data;
11.1.5 if you are under the impression that we process your data unlawfully;
11.1.6 you may always withdraw your consent to process your Personal Data. In that case, we will no longer process your Personal Data for the purpose for which consent is necessary.
12. Update to this notice
12.1 We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Platform or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
12.2 After such notice, the use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.